Client Complaint Procedure
If you want to speak to someone about a complaint, you can call our Head Office on 0141 333 1900
Lines are open
Excluding Bank Holidays
Where possible, we will try to resolve any complaints over the telephone.
You can make a formal complaint by post, online or by phone.
Write to: Complaints Manager
264 Bath Street
Or fill out our online form below
What happens next
When you’ve made your complaint, we will:
- send an email to let you know that we’ve received it (as long as you’ve provided a valid email address)
- investigate your complaint, looking at whether your questions were answered, whether you suffered any injustice or hardship, and what remedy would be fair and proportionate in the circumstances
Strathearn Health & Beauty Ltd assures all its patients and staff that their personal/medical/treatment records are kept safe and secure. The company is registered with ICO for data protection.
If clients are not satisfied with the result of our procedure then full details of how to raise a concern or complaint can be found at Health Improvement Scotland website
For Full details about complaints regarding Independent Healthcare Providers please refer to the following: