Client Complaint Procedure

If you want to speak to someone about a complaint, you can call our Head Office on 0141 333 1900

Lines are open

Wednesday 10am-4pm

Friday 10am-6pm

Saturday 10am-4pm

Sunday 10:30am-2pm

Excluding Bank Holidays


Where possible, we will try to resolve any complaints over the telephone.

You can make a formal complaint by post, online or by phone.


Write to: Complaints Manager

264 Bath Street

Glasgow

G2 4JP


Or fill out our online form below

*required

What happens next

When you’ve made your complaint, we will:

  • send an email to let you know that we’ve received it (as long as you’ve provided a valid email address)
  • investigate your complaint, looking at whether your questions were answered, whether you suffered any injustice or hardship, and what remedy would be fair and proportionate in the circumstances

Strathearn Health & Beauty Ltd assures all its patients and staff that their personal/medical/treatment records are kept safe and secure.  The company is registered with ICO for data protection.

If clients are not satisfied with the result of our procedure then full details of how to raise a concern or complaint can be found at Health Improvement Scotland website


For Full details about complaints regarding Independent Healthcare Providers please refer to the following:

COMPLAINTS PROCEDURE